Event Terms
& Conditions.

1. Ticket Purchases

Tickets are valid only for the specific Heartful ConneXions event, date and time stated at the time of purchase.

Tickets are subject to availability and are confirmed once payment has been successfully received.

Please ensure that you check the event details, including date, time, location, eligibility requirements and any other relevant information before completing your purchase.

Ticket prices and inclusions will be clearly displayed at the time of purchase.

2. Guest Eligibility

Some Heartful ConneXions events may have specific eligibility requirements, including age range, relationship status or other criteria relevant to the particular event.

Where an event requires completion of a Guest Profile or questionnaire, guests must provide information that is truthful and accurate.

Heartful ConneXions reserves the right to decline a booking where a guest does not meet the stated eligibility requirements for a particular event.

3. Cancellations by the Guest

We understand that plans can change. Our cancellation policy is designed to balance flexibility for guests with the significant venue, catering, entertainment and other event costs committed in advance.

If you can no longer attend:

Cancellation requests must be made in writing to Heartful ConneXions.

4. Ticket Transfers

Where permitted, a guest may nominate another person to attend in their place.

The replacement guest must:

• meet any eligibility requirements applicable to the event;
• provide their full name and required contact details before the event;
• comply with these Terms & Conditions;

Heartful ConneXions may decline a proposed replacement guest where they do not meet the event's eligibility requirements.

Tickets must not be resold for more than the original purchase price.

5. Refunds

Where a refund is approved under these Terms & Conditions, it will generally be processed to the original payment method.

Refund processing times may depend on the payment provider or financial institution.

Any payment processing fees that are genuinely non-refundable may be deducted where permitted by law and where this has been clearly disclosed before purchase.

Nothing in this policy limits or excludes any rights or remedies available to you under the Australian Consumer Law.

6. Illness, Emergency or Exceptional Circumstances

We understand that unexpected circumstances can arise.

Requests relating to serious illness, bereavement or another genuine emergency may be considered on a case-by-case basis.

Heartful ConneXions may, at its discretion, offer a refund, partial refund, ticket transfer or credit for a future event.

Supporting information may be requested where reasonably necessary.

7. Cancellation or Postponement by Heartful ConneXions

If Heartful ConneXions cancels an event, affected ticket holders will be notified as soon as reasonably practicable.

Where required by law, ticket holders will be offered an appropriate remedy, which may include a refund.

If an event is postponed or rescheduled, Heartful ConneXions will provide information about the new arrangements and any applicable options for ticket holders.

Nothing in these Terms & Conditions excludes, restricts or modifies rights available to consumers under the Australian Consumer Law.

8. Changes to Events

Heartful ConneXions may make reasonable changes to event arrangements where necessary, including changes to timing, entertainment, catering, hosts, activities or other event details.

Where a change is significant, your rights will be considered in accordance with applicable consumer law.

Heartful ConneXions will make reasonable efforts to communicate significant changes to registered ticket holders.

9. Venue and Event Requirements

Guests must comply with the reasonable requirements of the event venue and Heartful ConneXions.

Heartful ConneXions reserves the right to refuse or withdraw entry where reasonably necessary because of:

• inappropriate, threatening or abusive behaviour;
• harassment or intimidation of another guest;
• behaviour that creates a safety risk;
• intoxication or disruptive conduct;
• failure to comply with venue requirements;
• other conduct that may negatively affect the safety or wellbeing of guests, staff or suppliers;

Where entry is refused or a guest is asked to leave because of their own conduct, a refund will generally not be provided, subject to any rights the guest may have under applicable law.

10. Respectful Environment

Heartful ConneXions aims to create an inclusive, respectful and comfortable environment for all guests.

Guests are expected to treat other attendees, hosts, performers, venue staff and suppliers respectfully.

Harassment, discrimination, unwanted physical contact, intimidation, aggressive behaviour or inappropriate conduct will not be tolerated.

If you experience or witness inappropriate behaviour during an event, please speak with a Heartful ConneXions host or representative.

11. Alcohol

Where alcohol is available at an event, guests are responsible for consuming alcohol responsibly.

Heartful ConneXions reserves the right to refuse alcohol service or request that an intoxicated or disruptive guest leave the event.

Guests must comply with all applicable laws and venue requirements relating to alcohol consumption.

12. Photography, Video and Social Media

Heartful ConneXions may arrange photography or videography at events for promotional, social media and marketing purposes.

Where reasonably practicable, guests will be advised when photography or filming is taking place.

If you do not wish to appear in promotional photographs or video, please notify Heartful ConneXions before or during the event and reasonable efforts will be made to accommodate your request.

Guests must not photograph, film or publish identifiable images or personal information about other guests in a way that is inappropriate, intrusive or without reasonable consideration for their privacy.

13. Guest Information and Privacy

When purchasing a ticket or completing a Guest Profile, you may be asked to provide personal information such as your name, contact details, age range, preferences and other information relevant to event planning or guest matching.

Heartful ConneXions will handle personal information in accordance with its applicable Privacy Policy.

Information provided through a Guest Profile will be used only for legitimate purposes connected with Heartful ConneXions events, experiences, guest management and, where applicable, curated introductions or matching.

Personal information will not be publicly displayed or shared with other guests without an appropriate basis or consent.

14. Guest Matching and Introductions

Where a Heartful ConneXions event involves guest matching or curated introductions, participation does not guarantee that a particular match, introduction, friendship or romantic relationship will result.

Heartful ConneXions facilitates opportunities for people to connect but does not guarantee compatibility, attraction, friendship, dating outcomes or any particular personal outcome.

Guests are responsible for making their own decisions regarding any further contact or relationship with another guest.

15. Personal Responsibility

Guests attend Heartful ConneXions events voluntarily and are responsible for taking reasonable care of their own personal safety, belongings and wellbeing.

Guests should exercise their own judgement when meeting and communicating with people they have met through an event.

Heartful ConneXions does not take responsibility for personal arrangements or interactions between guests outside the event environment, except to the extent required by law.

16. Lost or Damaged Property

Guests are responsible for their personal belongings.

Heartful ConneXions is not responsible for lost, stolen or damaged personal property except where liability cannot lawfully be excluded.

17. Event Safety and Unforeseen Circumstances

Events may occasionally be affected by circumstances outside the reasonable control of Heartful ConneXions, including severe weather, venue issues, government directions, safety concerns, supplier failure or other unforeseen circumstances.

Where an event cannot proceed, Heartful ConneXions will communicate with affected guests and provide any remedy required by applicable law.

18. Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law or other applicable legislation.

Where a consumer is legally entitled to a refund, cancellation, replacement service, compensation or another remedy, these rights will apply regardless of any contrary provision in these Terms & Conditions.

19. Changes to These Terms

Heartful ConneXions may update these Terms & Conditions from time to time.

The Terms & Conditions that apply to a ticket purchase are those displayed and accepted at the time of purchase, unless otherwise required by law.

20. Contact

For questions regarding tickets, cancellations, refunds or event arrangements, please contact: